Does A1 Event Rentals have a delivery fee?
Our delivery fee is based upon the size of the order & distance from our shop. Other factors may also apply. Customer pick up is also available for most rental items.
If I don't use an item can I receive a refund?
We are unable to refund the costs of an item that is reserved or rented by a customer. The customer pays for the time that they have the item, not the amount of use it receives. The time that one customer has an item is time that another potential customer does not have access to it.
When is my payment due?
We require a 30% non-refundable deposit to reserve your order. Payment in full is due 2 weeks prior to the delivery date.
What happens if I cancel my order? Will I get my deposit back?
All order deposits are non-refundable. Reserved orders may be partially refunded at our discretion.
Can I make changes to my order once I have paid the deposit?
Yes! We understand that the closer you get to the event date slight changes will need to be made. If you decide to delete entire line items on your order, we may choose to retain the 30 percent deposit on that item. We ask that details like final head counts for place settings are given two weeks before delivery. We can always add items after the two week notice depending upon availability.